Refund & Exchange Policy
Overview
At Emoscents, your satisfaction is our priority. If you’re unhappy with your purchase, we’re here to help.
- Returns and exchanges are accepted within 14 days of delivery.
- Products must be mostly unused, retaining more than 90% of their content.
- Refunds and exchanges are processed swiftly within 5–6 working days.
- Delivery charges from the original order are non-refundable.
- Customers bear the cost of return shipping for exchanges.
- For damaged, leaked, or incorrect products, we’ll cover all return or exchange delivery charges.
Feel free to contact us for assistance—your satisfaction means everything to us!
Shipping Policy
Overview
At Emoscents, your satisfaction is our priority. We work hard to level up your purchasing experience with Emoscents.
- We aim to process and ship orders within 3-4 business days. Delivery times vary based on your location and chosen shipping method.
- We are not responsible for delays caused by couriers or unforeseen circumstances.
- International orders may be subject to additional customs fees, which are the responsibility of the buyer.
Feel free to contact us for assistance—your satisfaction means everything to us!
Need help?
Contact us at {info.emoscents@gmail.com} OR WhatsApp at +923196154917 for questions related to refunds and shipping.